Turnkeye is the strong team of ecommerce professionals who care about your business.
Our company...
CATEGORIES
- Additional Services
- Advertising & Marketing Services
- Back Office Services
- Bookkeeping Services
- Call Center Services
- Creative Services
- Data Management Services
- Directories & Internet Press
- Engineering Services
- Healthcare Services
- Human Resource Services
- Image Editing Services
- KPO Services
- Patient Services
- Research And Analysis Services
- Software Services
- Transcription Services
- Web Services
SUB MENU
STATISTICS
Active Links: 319
Pending Links: 1996
Todays Links: 2
Pending Articles: 649
Total Articles: 1141
Total Categories: 18
Sub Categories: 326
Pending Links: 1996
Todays Links: 2
Pending Articles: 649
Total Articles: 1141
Total Categories: 18
Sub Categories: 326
SPONSORS
Free Outsourcing Directory - Offshore Outsourcing, IT Outsourcing, Business Process Outsourcing companies Listing Directory.Article Details
Quality in Outsourcing or lack there of |
|
| Date Added: September 19, 2008 08:32:08 AM | |
| Author: shreyam | |
| Category: Additional Services: Business Incorporation Services | |
The news is bleak as the US economy continues to struggle.Companies are cutting IT spend but outsourcing may continue to grow so that companies can save more money, blah, blah. Ok, so we know all that already and a recent Forrester report validates this. The same report states that the firms that are not outsourcing (and there are many who haven't even thought about outsourcing) are most concerned about quality, or lack there of. The report also states that a second reason is that the savings weren't as high as expected.So lets analyze the quality issue a bit today. I've found from experience that lower quality from offshore suppliers is caused by three major areas: misunderstood or not adequately understood requirements , lower skilled resources, and a lack of 'depth of experience.The underlying problem regarding misunderstood or under-understood (is that even a word?) requirements is cultural to a great extent. It's the attitude of 'ho jayega or 'it'll be done that is inherent to most Indians and is very admirable for the requester until things just don't get done. In India, 'it'll be done is a common assurance so be sure to ask that's great, but when will it be? Another reason for the misunderstood or under-understood requirement is that in an effort to win the project, many suppliers are willing to provide a price and a time line without fully comprehending the complexity of the project. Or in the case of a project scope change, many times the customer may say it's a small change and the supplier will agree so as to appear cooperative. They find out later on that what they agreed to wasn't quite that simple to do and would require more time or more skills or more resources. Don't get me wrong, scope misunderstandings happen in the US too. But having worked with suppliers from India for over nine years, I have found that scope misunderstandings are even more prevalent with them and are very difficult to get a handle. Unless I was able and willing to review the entire project to the nth level of detail at the onset (and even then) we found it impossible to ensure that the final project we tested was fully functional, wasn't missing a major component, or was thoroughly tested before being handed off to us for user acceptance testing.Best regards,Shreyawww.theoutsourcingblog.com |
|
|
|
|
LATEST ARTICLES
The current economic downturn has forced many professionals including IT personnel, bankers, even...
A professional degree in management and finance does not necessarily qualify its possessor to...
SMS Campaigns are in high demand for promotion of product and services from companies of all...
Employee attrition is a major problem with the BPO sector as of late. There are a number of...
Energy Management Software is the greatest ways to reduce cost and become more...
Custom tailored shirts provide a personal touch to the dress shirts so that you can wear it for...
SEO Service become becomes popular due to its great ROI. The easiest way to start your Own SEO...
EmployWise is the only HR Software delivered in the HR SaaS Software model that provides total...